What is your shipping policy?
Our current shipper is UPS. We only mail orders on Mondays, Tuesdays and Wednesdays to keep delivery time down. An email from UPS will be sent when your package is in transit. We recommend checking your spam folder if you have not received an email with tracking information within several days of your order. Keep It Sweet Desserts can not be held responsible if UPS determines a package is undeliverable or an address is incorrect. In that case, additional charges may apply.
If you would like your package delivered on a specific day, please specify that in the order notes box at checkout and we will do our best to target that delivery date. Holiday orders will be shipped as close as possible to the date ordered. Please understand that during the holiday rush we may need additional time to prepare your order. If you need your order expedited please contact us immediately and we will do our best to meet your time crunch.
For estimates on shipping times please visit UPS.com and plug in 07086 as the origin zip code. For west-coast orders, we strongly suggest 3-day select. Most east-coast orders will arrive within 1-3 business days.
Shipping is not available for national holidays. See UPS details here.
If you need your order expedited please contact us immediately and we will do our best to meet your time crunch.
How soon can I get my order?
We ship Monday, Tuesday and Wednesday via UPS and require 24-48 hours lead time to process your order. For faster delivery contact us by phone.
If you have a specific day that you would like your order delivered, note that at checkout and we will do our best to deliver on that date.
Catering and favor orders require advance notice that will be determined on an event-by-event basis. Please call or e-mail us to find out about availability.
Can I cancel my order?
You can cancel your order within 12 hours of it being placed. Please call us.
What happens if my order is damaged?
Contact us and we will see what we can do to help.
Your items are perishable, how do I know that my cookies will be delivered fresh?
To ensure our desserts come to you at their freshest, we recommend west-coast orders are shipped via 3-day select and most east-coast orders arrive 3 or less business days via UPS ground.. Once you receive the order, the desserts should be served within 3 days, refrigerated for up to 7 days, or frozen to enjoy later.
Most cookies and bars will freeze well for 1-2 months. Cookies can be stored in a tightly sealed Ziploc bag or an airtight container. Bars and Brownies are best wrapped tightly in foil before being placed into a tightly sealed Ziploc bag. Sometimes brownies can be enjoyed frozen, but for best results, allow your baked goods to defrost for a few hours at room temperature. 15-30 seconds in the microwave for individual items will work too.
